Frequently Asked Questions
How do I change my password?
Once signed into your account, you can change your password by clicking Dashboard from the top navigation menu. Select Profile and update your password within the section My Private Info.
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking Dashboard from the top navigation menu. Select Purchases and update your billing information within the section Payment Method.
How do I cancel my recurring subscription?
Once signed into your account, you can cancel your recurring subscription by clicking Dashboard from the top navigation menu. Select Purchases and click Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.
My credit card is being declined. Why is that?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
My video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
Can I watch videos using Chromecast and AirPlay?
Yes! Both Chromecast and Airplay are compatible with our site.
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.
To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.
Can I watch videos on my phone or tablet without using an app?
Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!
Which browsers are supported?
While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.
I need more help
Please send us an email with your full name, the email you used for account and a description of the issues you are experiencing to support@balletclass.com and one of our team members will be able to assist you further.